How to Pay
You can pay via a variety of methods outlined below.
Please refer to your invoice for further details.
Credit Card payments can be made on the Atlassian Payments Page.
We accept American Express (AMEX), MasterCard and Visa.
*Payments made by Credit Card are processed instantly, and licenses made available immediately.
**Credit Card is the only accepted payment method when purchasing 10-User Starter licenses.
Payments can be made either by Bank Transfer (Wire) or ACH. Once you place your order, Atlassian will email you instructions on how to send payment. License keys and Cloud subscriptions will be provisioned after payment receipt.
Bank details can be found on Page One of your quote, as well as on our Vendor Profile.
Please remember to:
Reference your Quote/Invoice number on your payment
Advise us when payment is made by emailing your payment details and invoice information to firstname.lastname@example.org.
Make payments in US Dollars
Instruct your bank or any intermediary bank with "DO NOT CONVERT".
Any additional fees are your responsibility
*Please note that payments made via Bank Transfer or ACH will take between 7-14 business days to process
Atlassian Pty Ltd
32151 Collections Center Dr.
Chicago, IL 60693-0321
*Please note that payments made by mailed check will take 7-14 business days to arrive and process. When mailing a check, please be sure to reference your quote number on the Check.
PayPal is available to Cloud customers paying monthly, and Server license purchases via the online Shopping Cart. Please note, when you add your PayPal account to your monthly Atlassian Cloud site, we will process your monthly payment via PayPal at the start of the next billing cycle.
For instructions on how to add your PayPal account to your Cloud instance, please see How do I add my PayPal account to my Cloud instance? in our Purchasing FAQ.
Tax and other information
As an Australian company, Atlassian is exempt from withholding taxes in some countries like the United States. For compliance reasons, U.S. customers may wish to obtain a copy of Atlassian's W-8BEN-E form; or for non-U.S. customers, the Australian Taxation Office Certificate of Residency for Atlassian.
If you're looking for tax IDs or other frequently used numbers, they can be found in our Vendor Profile.
As Atlassian is Net-0 cash/day, access to your Server license key(s), Cloud User Tier Upgrades and any applicable source code is provided only after the successful receipt and processing of your payment.
Our product license keys are non-retractable and allow source code access; therefore, we can only release the keys once we have received full payment. Once payment is received, a confirmation email will be sent including instructions to access the license key(s).
We provide free, fully functional evaluation licenses for our Cloud and Server products for at least 30 days before purchase, allowing you to see and use Atlassian software before you proceed with a purchase. What you use during your evaluation is what you'll continue using after a purchase. Once a purchase has been completed, Server license keys can be applied into your evaluation environment; Cloud instances will be extended for the purchased term.